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Privacy Policy
Last Updated: Jun 10, 2026
At MARHABA, protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money transfer services, website, and mobile application.
1. Information We Collect
We collect information you provide directly to us, including:
- Personal Identification Information: Name, email address, phone number, date of birth, government ID numbers, and residential address.
- Financial Information: Bank account details, payment card information, and transaction history.
- Verification Documents: Passport, driver's license, utility bills, or other documents required for identity verification.
- Technical Information: IP address, device information, browser type, and usage data.
2. How We Use Your Information
We use your information to:
- Process and facilitate your money transfers
- Verify your identity and comply with anti-money laundering regulations
- Prevent fraud and unauthorized transactions
- Communicate with you about your transfers and account activity
- Improve our services and customer support
- Send you important updates about our services
3. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To provide our money transfer services
- Legal Obligations: To comply with financial regulations and anti-money laundering laws
- Legitimate Interests: To prevent fraud and improve our services
- Consent: For marketing communications where required
4. Information Sharing
We may share your information with:
- Banking Partners: To process your transfers and settle payments
- Regulatory Authorities: When required by law or to comply with financial regulations
- Service Providers: Third parties who assist with identity verification, fraud detection, and customer support
- Law Enforcement: When necessary to detect or prevent illegal activities
We never sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure data centers with restricted access
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically 5-7 years after your last transaction as required by financial regulations.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy{{ strtolower(gs('site_name')) }}.com.
8. International Transfers
As a global money transfer service, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
9. Cookies and Tracking
We use cookies to enhance your experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or through our website.
12. Contact Us
If you have questions about this Privacy Policy, please contact our Data Protection Officer:
- Email: dpo{{ strtolower(gs('site_name')) }}.com
- Visit our Contact page for our postal address
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Fast, affordable remittances to 80+ countries. Built for the people who keep families connected.
Fast, affordable remittances to 80+ countries. Built for the people who keep families connected.
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